The following constitutes the Terms of Services and Conditions of Sale:
1.1 The Seller is Amna London Limited. (We, our, us)
2. ORDER PROCESS
2.1 Our display of products and services on our website is an invitation and not an offer to sell those products to you.
2.2 An offer is made when you place the order for your products. However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below).
2.3 We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.
2.4 If you enter a correct e-mail address we will send you an order acknowledgement e-mail and order update e-mail(s). These are not order confirmation or order acceptance from us.
2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us (or the relevant retailer in relation to certain sales which are facilitated by us) will take place at the point the products you have ordered are dispatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging e-mails (see 2.4 above). Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been dispatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect products dispatched will be collected for full refund.
2.6 The contract will be formed at the place of dispatch or conduct of the products or services.
2.7 All orders that you place on this website will be subject to acceptance in accordance with clause 2.5 of these terms and conditions.
2.8 We do not file details of your order for you to access please print out these terms and conditions and the order acknowledgement for your own record.
3. PAYMENT
3.1 Payment may be made by the methods indicated by the payment options provided.
3.12You will be charged the current price for buying products from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT (where applicable). We reserve the right to amend prices if there is a change in the rate of VAT All total prices for goods and services at the checkout represent the total price payable by the customer for those items, regardless of the address for delivery. For delivery to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.
3.3 A delivery charge may be applied at checkout, please view our delivery charges.
3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We reserve the right to decline an order should there be a pricing error.
4. DELIVERY
4.1 We deliver to any UK address including most British Forces Post Offices. For further information on our delivery service, please see Delivery Policy. We also offer international delivery to a number of countries. All orders for international deliveries are subject to our International Terms and Conditions. We do not deliver to PO Boxes, orders placed for these addresses will be cancelled and a full refund will be given if you have already paid for the products.
4.2 Where products are delivered to your home directly by the manufacturer, the manufacturer will call you to discuss a delivery date.
4.3 Orders may generally require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advice that a delivery has been attempted. and that the product(s) have either been left with a neighbour or returned to the warehouse.
4.4 For Next Day Home deliveries please be aware that orders will only be delivered the next working day if the order is placed before 1pm. If the order is placed after 3pm the order will be processed but delivery will not arrive until the second working day. Working day means all days from Monday to Friday, excluding bank holidays.
4.5 It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery.
4.6 For any orders delivered to freight forwarding companies, Hotels, B&Bs, storage and relocation companies nominated by you as accepting delivery on your behalf, we shall have no liability to you in respect of any product which is damaged following acceptance of the delivery by these locations on your behalf. These goods are at your risk on and after delivery to these locations and/or carriers.
4.7 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.
4.8 In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued with a full refund including the delivery costs. Please note, a claim with our delivery partners can take up to 28 days, an immediate refund will not be issued. Amna London Ltd. cannot be held responsible for parcels that have been lost/damaged in transit.
4.9 Services will be provided before the mutually agreed completion deadline. Interruptions caused by miscommunication or lack of communication thereof on the behalf of the consumer will not satisfy the criteria of delay.
5.0 Delays exceeding 7 days at the fault of the consumer will be subject to immediate cancellation and full liability for the cost of the services.
6. RETURNS & CANCELLATIONS
FAULTY ITEMS
6.1 You have 28 calendar days to request a return of a faulty item (for personalised and digital items, please see the below sections) from the date you receive it.
6.2 In the event that an item is faulty, the product should be returned within 3 working days after approval from us.
6.3 All requests must be made in writing to info@amnalondon.co.uk quoting your order number.
6.4 If you are entitled to a return of any physical items we will provide returns postage.
6.5 All items must be returned in their original packaging.
6.6 Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your return after inspecting the item.
6.7 If your item is replaceable we will offer a replacement first.
6.8 If the buyer accepts the replacement item this will be dispatched accordingly.
OTHER PHYSICAL ITEMS
If you are not satisfied with an item you have received (for personalised or digital items, please see the relevant sections), you must inform us within 14 calendar days from delivery of the item.
All requests must be made in writing to info@amnalondon.co.uk quoting your order number.
Proof of Purchase – Sales Contract must be provided upon request.
Return requests must be made by the Buyer stated on the Sales Contract.
If you are entitled to a return of any physical items, you will be responsible for the cost of returns postage.
Amna London can provide returns postage upon request.
Any damage caused during transit is the responsibility of the buyer.
All items must be returned in their original packaging within 14 calendar days of approval.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
Any items arriving in non-resellable condition, unoriginal packaging or damaged will be rejected and the Buyer responsible for any returns postage of rejected items.
We will immediately notify you on the status of your return after inspecting the item.
This does not affect your statutory rights and the exemptions outlined by the Consumer Rights Act 2015.
If your return is not entitled to the reimbursement of the costs of postage, we will deduct the cost of return postage from your final refund.
If returns postage was provided by us, we will not accept any returns not delivered by the provided returns postage. These items will be not be returned to sender and you will not be reimbursed for the cost of this error.